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Knowledgebase

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Debit Card
Can I have more than one card linked to my CardNav?
Yes, just go to the Manage Portfolio section and follow the prompts.
How can I activate my debit card?
Please call 1.866.762.0558 from the main phone number on your account.
How do I dispute a transation on my ATM or debit card?
If your dispute is concerning the merchandise or services from the merchant,...    [Read More]
I am the joint member on the account, what information should I use when activating my card?
When you are trying to activate your card, you need to use your own social security...    [Read More]
I forgot my pin for my debit card how do I get a new one?
You can call 1-866-762-0558 from the phone number that you have tied to your...    [Read More]
Is there a charge for a new debit card?
New accounts receive debit cards at no cost. When your card expires, you will...    [Read More]
What are the daily limits for a debit card?
No limit on signature-based transactions, If using your PIN there is a...    [Read More]
What could cause a pending transaction or authorization amount to be different from my final or actual purchase amount?
A pending transaction or an authorization amount may vary from the final or...    [Read More]
What is an authorization?
When you use your debit card for a purchase, the merchant will request approval...    [Read More]
What should I do if my card is lost or stolen or if I notice fraudulent debit card transactions?
Please contact us immediately if you realize that your card is missing or if...    [Read More]