Mobile banking faqs
What do I need to sign up for Mobile Banking?
How do I enroll in Mobile Banking?
How long does the Mobile Banking enrollment process take?
Is Mobile Banking free?
Is Mobile Banking Secure?
Will my account information reside on my device?
Can my account information be intercepted during transmission to/from SCCU?
Can I view Transaction History on Mobile Banking?
Can I view all of my accounts through Mobile Banking?
What if my device is lost or stolen?
How current is the balance shown?
Can I pay bills through Mobile Banking?
Can I use multiple devices to access Mobile Banking?
I don't have a cellular data plan. Can I still use Mobile Banking?
Does my wireless carrier support Mobile Banking?
Can I use my mobile devices to access Mobile Banking? Which mobile devices are supported?
What do I need to sign up for Mobile Banking?
To enroll in SCCU Mobile Banking, you must be registered to use our existing online banking service and have a username and password already set up. If you aren’t already a registered user of online banking, you can register here. Register now for Online Banking!
How do I enroll in Mobile Banking?
Once you have registered as an online banking user or have previously registered and have your password, you are ready to start using SCCU Mobile Banking.
How long does the Mobile Banking enrollment process take?
Enrollment in online banking takes just a few minutes.
Is Mobile Banking free?
Yes, SCCU Mobile is a free service to Soo Co-op Credit Union Members. However, your cellular carrier may charge you additional fees. Depending on which SCCU Mobile application you use, your carrier may charge you for SMS Text Messaging or Data Services. Check with your individual carrier for details.
Is Mobile Banking Secure?
Yes. Mobile devices must be registered during the setup process, and unrecognized devices will not be allowed future access to your account information. In addition, data is encrypted between SCCU and your device. Still, you must follow reasonable security precautions. As with any electronic banking service, you should never share your account number or password with anyone.
Note: Like any computer, your web enabled cell phone or smartphone is susceptible to viruses, malicious sites, and applications. Please be sure to use the same caution when opening emails, clicking on links, and surfing the web via your phone as you do with your computer.
Will my account information reside on my device?
This depends on which SCCU Mobile application you use. If you use the web browser based version, no account information will reside on your device. However, if you use a downloadable application such as the iPhone App or MFM, those applications will contain account balance information. Both applications, however, are secured by your username and password.
Can my account information be intercepted during transmission to/from SCCU?
All data transmitted during the use of Online Banking is protected by 128-bit SSL (Secure Sockets Layer) encryption technology, providing one of the highest levels of security for protecting confidential transmissions of data. The encryption process converts all transmitted information into strings of unrecognizable data, such that even if the data transmission were to be intercepted and recorded, no sensitive information could be retrieved from its contents.
Can I view Transaction History on Mobile Banking?
Yes, you can view your transaction history through SCCU Mobile.
Can I view all of my accounts through Mobile Banking?
All the accounts normally available to you through SCCU online banking are available to you through SCCU Mobile.
What if my device is lost or stolen?
Your account information is protected by your unique account number and password combination. Never share that information with anyone. If your device is lost or stolen, please contact your carrier. You should also contact SCCU to let us know. We can discuss additional security options with you at that time. In any case, funds cannot be transferred outside of SCCU through SCCU Mobile.
How current is the balance shown?
Account information is current in real time through SCCU Mobile. However, if you are using one of the downloadable applications, you may need to refresh the balance information manually in some cases.
Can I pay bills through Mobile Banking?
Yes. You can pay bills through the Mobile Banking App by clicking on the "Bill Pay" tab.
Can I use multiple mobile devices to access Mobile Banking?
Yes, up to 10 mobile devices can be registered with SCCU Mobile.
I don't have a cellular data plan. Can I still use Mobile Banking?
Yes, as long as your phone is “data enabled.” However, your carrier may charge additional fees. Check with your specific cellular carrier for details.
Does my wireless carrier support Mobile Banking?
We aren’t aware of any carriers that do not support SCCU Mobile on their networks.
Can I use my mobile devices to access Mobile Banking? Which mobile devices are supported?
A list of supported mobile devices can be found here.